Embrava’s status lights change color when agents are available to take calls, on a call, away from the desk, or in another relevant state that supervisors might want to know at a glance.

The lights are fully customizable in color and state to give you the alerts you need in the way you want.

In addition to alerting others in the office of an agent’s status, the in-office status lights can alert agents themselves of call durations and wrap-up alerts.

Different colors and pulsing lights help differentiate alerts directed to the agents from alerts for the rest of the office.

Embrava status lights can be configured to alert supervisors when agents require assistance, offering an easy-to-spot visual clue.

When help is easy to get and easy to give, employee experience improves and customers ultimately benefit.