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1. Prepare Eptura Engage
The purpose of this section is to detail the steps required to prepare Eptura Engage to allow the Embrava DMS to connect and display workspace availability on the Embrava Desk Sign.
The following Eptura Engage items are required to configure your Embrava DMS to synchronize workplace reservations with Eptura Engage:
1.
Authentication URL: This is your Eptura endpoint used to authenticate Embrava DMS API requests.
2.
Platform Service URL: This is your Eptura endpoint used to post Embrava Desk Sign reservations events to your Eptura instance.
3.
Client ID: Account identifier used to perform Eptura API events as.
3.
Password: authentication password of Client ID above.
3.
Subscription Key: Used to authenticate to subscription feed of reservations events in Eptura Engage.
Contact your Eptura Engage Account Manager to have them provide you the above items to be used by your Embrava DMS instance.
This completes the Eptura Engage preparation steps. You are now ready to connect your Embrava DMS to your Eptura Engage instance.
2. Connect Embrava DMS to Eptura Engage
The purpose of this section is to describe how to connect the Embrava DMS to your Eptura Engage instance.
Use the following steps to connect the Embrava DMS to your Eptura Engage instance:
1.
Get started with Embrava: Login to the Embrava Device Management Portal at https://portal.embrava.com
2.
Connect your Platform: Follow the Wizard until you get to Step 2 – Connect your Platform. Select Eptura Engage (Condeco) as your Platform and click Next as shown below:
3.
Eptura Engage Account Connection: Enter the following gathered in Section 1 – Prepare Eptura Engage:
• Authentication URL
• Platform Service URL
• Client ID
• Password
• Subscription Key
4.
Connection Successful: Once you have entered the above, click Test Connection to confirm that the Embrava DMS can now communicate with your Eptura Engage instance.
5.
Once the connection is tested successfully, click Complete Step 2 to finalize the Embrava DMS connection with your Eptura Engage instance.
You are now ready to create a default Desk Sign configuration.
6.
Create Desk Sign Configuration: Once you have successfully connected your Embrava DMS to your Eptura Engage instance, you must create a default Desk Sign configuration so that when your Desk Signs are first powered and connected to a network they will pull down and use this configuration from the Embrava DMS.
Create a default Desk Sign configuration by completing Step 3 of the setup wizard as shown below:
- Enabled Components – Enable network and card reader components.
- Network: Choose the network type the Desk Sign should use to connect to the Embrava DMS.
- Card Reader: Enable the 125KHz or 13.56MHz card reader based on the security badge you will use.
- Wi-Fi Details – Specify credentials if connecting the Desk Sign to a Wi-Fi network.
- Alert Settings – Different settings that control the state of the Desk Sign.
- Alert mode: Specifying if the device will display workspace or user availability.
- Booking duration: The default booking duration that is used when a user taps their security badge to create a booking on the Desk Sign. A value of ‘0’ creates a reservation for the full day.
- Ending Alert Time: The amount of time remaining in a reservation where the Desk Sign will change to the Ending state to alert the user that their reservation is about to end.
- Enable Clean state: Display the Requires Cleaning state when a checked-in reservation has ended.
- Display Settings – Used to control what is displayed on the Desk Sign screen.
- Name Display: Toggle between displaying the name of the event/reservation and the owner of the reservation.
- Anonymize Name: Prevent the name of the reservation from being displayed on screen to keep the reservation private.
- Time Settings – Specify the time format and time servers the Desk Sign should use to synchronize and display time.
- Workspace Status Settings – Define which colors the Desk Sign should use to depict the workspace status: Available, Reserved, Checked-In or Ending.
Once you have created your default Desk Sign configuration you are ready to map the Desk Signs to a Seat in Eptura Engage.
6.
Map Desk Signs to Desks in Eptura Engage: The purpose of this section is to illustrate how Desk Signs are mapped to Desks in Eptura Engage.
For a Desk Sign to manage the availability of a Desk in Eptura Engage, the Desk Sign must be mapped to that Desk within the Embrava DMS.
Use the steps below to map Desk Signs to Desks in Eptura Engage:
1. Login to the Embrava Device Management Portal at https://portal.embrava.com
2. Select “Devices” in the main menu. Create a new Device by clicking the “Add Device” button as shown below.
3. When adding a new device, enter the serial number of the Desk Sign as the ID and then use the Desk search to find the desk you wish to map the Desk Sign and click Add Device as shown below:
4. Once added you will see the new device listed with its mapped Desk as shown below.
The device will automatically inherit the default configuration you prepared in Section 3 – Create Desk Sign configuration. Click the Edit icon as shown below if you wish to customize the configuration of your newly added device.
5. Repeat steps 2-3 above for all Desk Signs you would like mapped to a Desk in Eptura Engage.
Note: For bulk mapping of Desk Signs to Desks in Eptura Engage, please complete the appropriate CSV as per our Installation Guide and provide this completed CSV to our support team on support@embrava.com.
Now all your Desk Signs are mapped to Desks in Eptura Engage, you must now add users to your Embrava DMS so that any Desk reservations your users create in Eptura Engage will be displayed on the Desk Sign.
5.
Adding Users: The purpose of this section is to describe how users and their badge numbers are added to the Embrava DMS.
When integrating with Eptura Engage, all user data is held within the Eptura Engage user repository. Since Eptura Engage is yet to support badge numbers/employee IDs, we must map badge numbers to Eptura Engage users within the Embrava DMS.
To add a Eptura Engage user to the Embrava DMS and assign them a badge number and employee ID so that they can tap a security badge or enter an ID to book a space, please following the steps below:
1. Login to the Embrava Device Management Portal at https://portal.embrava.com/
2. Select “Users” in the main menu and click “Add User” as shown below:
3. Enter the Email Address of Eptura Engage user as the External ID and enter their badge number and employee ID as shown below:
4. This user can now tap their security badge on the Desk Sign to automatically create a Desk reservation in Eptura Engage.
With Desks mapped to devices and users added to your Embrava DMS, your Embrava Desk Signs are now ready to manage the availability of your agile workspaces.
Support:
This section details the different areas you can utilize to get help with your implementation of your Embrava devices.
FAQ:
Our Frequently Asked Questions (or FAQ) lists the responses to all of our commonly received questions.
This should be your first point of support as 9 out of 10 queries are usually resolved by the FAQ.
You can access the FAQ at the URL below:
http://www.embrava.com/faq
Log a Support Call
If you are unable to resolve your query via the FAQ please log a call with our support team.
To log a support call please visit the URL below:
http://www.embrava.com/support-call
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